📜 TERMS OF SERVICE & WARRANTY

1. Video Recording Regulation

Customers MUST RECORD A VIDEO continuously from clicking "Buy" until logging in successfully. The video must be a single unedited stream showing clear order details. For accounts with a warranty over 3 minutes, the video must include Robux usage in-game. Without a valid video, the request will be rejected.

 

2. Password Changes & Security

💡 Immediate Action Required: As soon as you verify your account details, you MUST change all security information, including the password, linked email, 2FA settings (if applicable), and any other associated credentials.

 

Warranty Period: The store is not responsible for any account losses occurring more than 10 minutes after the purchase timestamp.

 

🛑 CRITICAL WARNING:

 

For accounts explicitly marked "Do Not Change Password": Modifying any account information is strictly prohibited.

 

Penalty: Violators will face an immediate and permanent ban from our website without exception.

 

If you require any assistance, you must open a formal support ticket.

 

🛠️ Advanced Support (Fees Apply)

If you forgot to click the report button, are facing complex issues, or missed the 10-minute timer, you can request manual intervention here:

👉 https://topupvn.net/support-requests

 

Our advanced support team provides in-depth assistance with a high refund success rate.

 

3. Browsers & Tools

Only use official browsers (Chrome, Safari, Edge, Google). Do NOT use extensions, third-party panels, or external websites. Any violation will instantly void the warranty.

 

4. 2FA Authenticator Guide

If the account has a 2FA code, go to https://2fa.live/ -> Paste the 2FA string -> Click Submit -> Copy the 6-digit code to log into Roblox.

 

5. Error Report SystemIf you encounter any product errors, please follow the time-sensitive process below to ensure your issue is handled:

1.Click [REPORT]:Within 10 minutes.Click the [REPORT] button located at the bottom of your order. This button is only active for 10 minutes immediately after your purchase.

2.Button Disabled? Check Timer:Max +10 minutes extension.If the report button is disabled, you are granted a strict 10-minute grace period to final-check your order.

3.Liability Exemption:After time expires.Once this extended time window closes, the system locks. We are completely exempt from liability for any claims made beyond this limit.

🛠️ Advanced Support (Fees Apply): If you forgot to click the report button, face complex issues, or missed the timer, request manual intervention here: https://topupvn.net/support-requests. In-depth assistance with a high refund success rate.

 

6. Official Support Channel

We only provide support through the Live Support feature on our website. Any requests via external platforms ( Facebook, Telegram, individuals, etc.) will not be processed or considered valid.

 

7. Permanent Robux Maintenance Announcement

Currently, the Robux Order section is under maintenance and unavailable for purchase. Please do not ask about this issue repeatedly. Other products and services remain active.

 

8. Payment Warning (Wrong Amount)

If you pay the wrong amount, the system will STOP PROCESSING. All incorrect transactions will incur a fixed $1 fee for manual refund processing.

 

9. Robux Account Processing Time

EN: The waiting time for the system and providers to process robux accounts ranges from 1 minute to 72 hours. Please be patient during this period.

 

10. Final Decision

In all cases of dispute, the Decision of the Website Administration is final.

 

⚠️ WARNING: * Failure to follow the above process will result in an automatic rejection by the system. Be a wise buyer!

 

11. Warranty Policy & Safe Usage Guide

What is Warranty?

Warranty means we will support you if any technical errors occur during the initial account check. The system error rate is extremely low, at only 0.01%.

 

Account Ban Warning

 

Purchased Robux accounts CAN BE BANNED at any time and CANNOT BE USED AS A MAIN ACCOUNT. The only way to prevent losing your account or Robux is: USE ALL ROBUX IN THE ACCOUNT AS FAST AS POSSIBLE IMMEDIATELY AFTER PURCHASE.

 

Note on Product Errors

 

If an issue occurs, it is an account-specific error, completely unrelated to the Robux balance inside. For further inquiries, please contact the Admin.

 

Safe Methods to Spend Robux

 

To guarantee 100% safety for your funds, you should only use the Robux account to:

 

1. Purchase 120h Robux links.

 

2. Gift Gamepasses to your main account.

 

3. Purchase VIP Servers (Note: Only extract the link for usage).

 

12. 2FA Disabling Regulation

If the customer accidentally or intentionally DISABLES 2FA incorrectly (Changing the account email before turning off 2FA, leading to a complete loss of access):

 

Please click the [REPORT] button on your order immediately.

 

Handling Rights: The Shop/Seller RETAINS THE RIGHT TO REFUSE PROCESSING for this user-end error. However, if reported promptly, there is a high probability we can still assist you.

 

🚨 SAFE OPERATION PROCESS:

 

Change the linked Email in the account first.

 

Then proceed to disable the 2FA authenticator.

 

13. Incorrect Coin Deposit Policy

Standard Requirement: Users must ensure they deposit the exact cryptocurrency specified in the invoice. If the invoice is generated for USDT, only USDT must be sent.

 

Incorrect Deposits: If a user accidentally transfers a different coin or token (e.g., sending USDC or other digital assets) to a USDT invoice address, the transaction will not be processed automatically.

 

Manual Processing Fee: To recover or manually process incorrectly deposited coins, a service fee of $1 USD will be applied. This fee will be deducted directly from the recovered asset amount.

 

⚠️ Warning: Manual recovery depends on blockchain technicalities and network compatibility. In certain cases (e.g., unsupported networks), cross-chain deposits may be permanently lost and unrecoverable.

 

14. ⚠️ IMPORTANT NOTICE

* Note Required: You must fill in the correct Note (required code) before transferring money via Binance Pay.

 

Penalty Fee: If you use Binance and leave the Note blank, the transaction cannot be processed automatically, and a $1 fee will be charged for manual verification.

 

15. AMENDED TERMS FOR COMPLAINTS & COMPENSATION

Account Modification Policy: For accounts with specific warning notices (e.g., prohibited password/information changes), if the customer intentionally changes the password, email, or security details, resulting in the original seller successfully recovering (backing) the account:

 

Resolution Process: Any claims for compensation, refunds, or disputes must strictly be submitted and processed via our Advanced Support portal at: https://topupvn.net/support-requests

 

Applicable Fees: Since the customer failed to comply with the initial warnings, this manual investigation and verification process will incur additional service fees. The Shop reserves the right to decline assistance if the request is not filed correctly or if the support fee is refused.

 

16. REGULATIONS ON DISABLING AUTOMATIC PASSWORD RECOVERY & SUPPORT SERVICE FEES

 

Customers wishing to reset their password, recover their account, or disable their Secondary Password / Google Authenticator (2FA) for future reactivation must contact us directly via the Online Support (Live Chat) channel on our website to verify ownership. A manual processing fee of 0.5 USD applies to each request to reset a password or disable these security layers. The automatic recovery feature has been disabled to prevent the risk of data leakage from your personal device.

 

16. Buyer Protection

Avoid External Trading Platforms

You should not engage in trading outside of the platform. Protect yourself from scams.

 

Off-Platform Trading is Not Supported

Executing trades outside of the platform is not supported.

 

17. The entire transaction history will be automatically deleted after 3 days; please save the data externally if necessary, as deleted data cannot be recovered.

 

18. ⚠️ IMPORTANT WARNING: ACCOUNT SECURITY VERIFICATION

In case of Verification Check: When logging into the account, if the system requires identity verification (asking to select experiences/games played in the last 7 days as shown in the file ), please DO NOT GUESS OR SELECT RANDOMLY.

 

Required Action: Please click the REPORT button immediately so our technical team can review and handle the logs.

 

Disclaimer: If you proceed to guess randomly and cause the account to encounter issues or get locked/suspended (as shown in the security alert files and ), we will STRICTLY PROVIDE NO SUPPORT for the resolution.

 

19. https://topupvn.net/account/add-funds/crypto

New Terms of Service (Crypto Deposits)

Exact Amount Required: Please transfer the exact and absolute amount displayed by the system during your deposit request.

 

Incorrect Amount Fee: If you transfer an incorrect amount (either too much or too little), the system cannot process it automatically. A $1 (1 USD) manual processing fee will be charged to review and resolve your transaction manually.

 

Network Selection: Please ensure you select the correct blockchain network before confirming your transfer. We are not responsible for any assets lost due to network selection errors.

 

20. The entire transaction history will be automatically deleted after 3 days. Please save it if necessary; deleted data cannot be recovered.